Frequently Asked Questions (FAQs)
The most frequently asked questions about Threads, from where our products are made to how you can get involved with us!
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Product

Our hosiery is made in our factory in Italy. Our factory is family-owned and operated and has been making high-end hosiery for over 50 years. We are also OEKO-TEX Standard 100 and OEKO-TEX STeP certified.

Absolutely! We have a large (and growing!) community of male customers who love our tights. All of our tights are unisex and we developed our TFM tights with men’s bodies and proportions particularly in mind. If you have any other questions or want to know more about our tights for men, please email us at hello@yourthreads.co. We're always happy to chat and connect with our male customers.

Please refer to our size chart here and the sizing notes in the product you’re interested in. If you have any further questions, please send us an email at hello@yourthreads.co. We would be happy to help you find the perfect size!

We are working to expand our sizing and are hoping to release additional sizes in the near future. If you'd like to be notified about when we launch new sizes, you can sign up up for our mailing list.

Shipping

We currently ship to the United States, Canada, United Kingdom, Germany, France, Switzerland, Italy, Spain, Portugal, Netherlands, Sweden, Norway, Finland, Ireland, Australia, and New Zealand. We hope to be shipping to more places in the future!

Your shipping confirmation email should come with a tracking number. If you have further questions, please email us at hello@yourthreads.co and we will help you directly!

We currently receive our tights from our factory in standard packaging - wrapped around a piece of paper and protected in a plastic sleeve. This is currently the best way to preserve our tights’ quality while getting it from our factory in Italy to our headquarters in Toronto and then to you. We’re always looking for new and innovative ways to ship our tights - if you have any ideas, please let us know!

We ship our packages in a beige poly mailer. The mailer has no logos or branding on it, and is made of 100% recycled material and is also reusable.

Most orders are fulfilled within 2 business days from our warehouse in Toronto, Canada. Shipping times vary depending on your location. You will receive an email with the tracking information as soon as it's shipped.

All international orders may be subject to custom and duty fees upon arrival in the destination country. Any local import duty, taxes or customs clearance are not included in our prices and must be paid for by you.

Pricing

We can take payment in multiple currencies, including U.S. Dollars (USD) and Canadian Dollars (CAD). You can toggle between the options on the bottom left-hand side of our website.

Subscription Plans

We will send you one or two or three pairs of tights each month. Shipping is free and there is no commitment, as you can cancel or skip your monthly shipment anytime. Two days before your order is processed, we will send you an email to give you a heads up. This gives you the chance to check your tights drawer to decide if you need more this month, or if you would prefer to skip a month instead.

Yes! We can set this up for you. Once you build your plan, send us an email at hello@yourthreads.co and we will modify your plan so you receive a shipment at your chosen interval.

Yes! You can absolutely change the colors and styles between orders. Please send us an email at hello@yourthreads.co and we'd be happy to assist you.

Of course. Please send us an email at hello@yourthreads.co and we'll help you out.

Yes! You can choose your plan schedule anytime. Log into your account on the top right corner of the website. Manage Subscription > Manage > Upcoming Orders.

Returns

We accept returns and refunds on unopened tights within 30 days of fulfillment. Due to the intimate nature of the product, we cannot accept returns on anything unopened or with a broken seal. If you're not happy with your tights, please reach out and send us an email at hello@yourthreads.co.

Working Together

We’d love to hear from you! Please send us an email at hello@yourthreads.co.

We’d love to discuss having Threads in your store. Please send us an email at hello@yourthreads.co.

Get in Touch

Have questions about your order, or a general inquiry?

Email Us