Frequently Asked Questions (FAQs)
We are working to expand our sizing and are hoping to release additional sizes in the near future. If you'd like to be notified about when we launch new sizes, sign up here.
Our hosiery is made in our factory in Northern Italy. Our factory is family-owned and operated has been making high-end hosiery since the 1970s.
We do plan on launching a sheer-to-waist option in the future. However, our control top is not like traditional control tops. Our contoured waistband is comfortable and supportive, without being constricting. We have many customers who have given our contoured waistband a try and have loved it and not looked back! We'd love for you to give them a try as well.
Absolutely! We have a large (and growing!) community of male customers who love our tights. If you have any other questions or want to know more about our plans for tights for men, please email us at firstname.lastname@example.org. Alternatively, you can also sign up for our mailing list here, for updates specifically for the launch of tights for men. We're always happy to chat and connect with our male customers.
We currently ship to the U.S. and Canada. We hope to be shipping to more places in the future! If you would like to be updated on new locations we're shipping to, you can sign up for our list here.
Your shipping confirmation email should come with a tracking number. If you have further questions, please email us at email@example.com and we will help you directly!
We currently receive our tights from our factory in standard packaging - wrapped around a piece of paper and protected in a plastic sleeve. This is currently the best way to preserve our tights’ quality while getting it from our factory in Italy to our headquarters in Toronto and then to you. We’re always looking for new and innovative ways to ship our tights - if you have any ideas, please let us know!
We ship our packages in a beige poly mailer. The mailer has no logos or branding on it, and is made of 100% recycled material and is also reusable.
All orders in Canada will be free over $29 USD / $39 CAD, with the exception of our plans, which ship free always. Otherwise, shipping will be a flat rate charge per order. Orders paid will be fulfilled within 3 business days, and orders will be delivered within 2-7 days following fulfillment.
All orders in continental U.S. will be free over $29 USD / $39 CAD, with the exception of our plans, which ship free always. Otherwise, shipping will be a flat rate charge per order. Orders paid will be fulfilled within 3 business days, and orders will be delivered within 3-7 days following fulfillment.
We can take payment in U.S. Dollars (USD) or Canadian Dollars (CAD). You can toggle between the options on the top right hand corner of the page.
We will send you one or two or three pairs of tights each month. Shipping is free and there is no commitment. You can cancel or skip your monthly shipment anytime. We will send you an email two days before your order is processed to give you a heads up, which will allow you to check your tights drawer to decide if you need more this month or if you prefer to skip a month instead!
Yes! We can set this up for you. Once you build your plan, send us an email at firstname.lastname@example.org and we will modify your plan so you receive a shipment at your chosen interval.
Yes! You can absolutely change the colors between orders. Please send us an email at email@example.com and we'd be happy to assist you.
Yes! You can absolutely change between sheer and opaque. Please send us an email at firstname.lastname@example.org and we'd be happy to assist you.
Of course. Please send us an email at email@example.com and we'll help you out.
Yes! You can choose your plan schedule anytime. Log into your account on the top right corner of the website. Manage Subscription > Manage > Upcoming Orders.
If you're not happy with your tights, please reach out and send us a note at firstname.lastname@example.org. We're happy to accept returns and refunds on unworn and unopened tights within 30 days of fulfillment.