FAQ

Please reach out directly if you don't see an answer to your question below - hello@yourthreads.co

Plans & Shipping

How do the plans work?
We will send you one pair or three pairs at a frequency of your choice. Most women choose to get their orders monthly but we have others opting for one shipment every 6 months. It's really up to you! Shipping is free and there is no commitment. Cancel or change anytime.

Can I change the color from month-to-month?
Yes! You can absolutely change the colors between orders. Log into your account on the top right corner of the website. Manage Subscription > Manage > Upcoming Orders.

Can I skip a month or move the timing of my next shipment?
Yes! You can choose your plan schedule anytime. Log into your account on the top right corner of the website. Manage Subscription > Manage > Upcoming Orders.

Where do you ship?
We ship to the U.S. and Canada, for now. We hope to be shipping to more places in the near future!

How long will shipping take in Canada?
All orders in Canada will be free over $30, with the exception of our plans, which ship free. Otherwise, shipping will be a flatrate charge per order. Orders paid will be fulfilled within 3 days, and orders will be delivered within 2-7 days following fulfillment.

How long will shipping take in the U.S.?
All orders in continental U.S. will be free over $30, with the exception of our plans, which ship free. Otherwise, shipping will be a flatrate charge per order. Orders paid will be fulfilled within 3 days, and orders will be delivered within 3-4 days following fulfillment. Please note that goods being imported (by you) may be assessed for applicable customs duties, taxes, and charges. It is your responsibility to pay for any applicable duties and taxes.


Product

Your sizing is limited. What's up with that?
Threads is still very much a new start-up and we are working to expand our sizing and hoping to release additional sizes soon. Sign up for our mailing list and you'll be the first to know when this expanded size selection becomes available.

Can you tell me more about the factory?
After months spent testing different products from 20+ factories around the world, trying to solve for the sweet spot where high quality and cost efficiency intersect, we chose to work with a factory in Zhejiang, China - a province at the forefront of the international textile industry. We work closely with our supplier to incorporate the feedback we collected from hundreds of women into your Threads, with the hopes of greatly improving a product that we wear everyday.