Frequently Asked Questions (FAQs)

Product

Any plans for a wider range of sizes in the future?

We are working to expand our sizing and are hoping to release additional sizes in the near future. If you'd like to be notified about when we launch new sizes, sign up here

Can you tell me more about where your hosiery is made? 

Our hosiery is made in our factory in Northern Italy. Our factory is family-owned and operated has been making high-end hosiery since the 1970s. 

I'm not a fan of control top. Do you have a sheer-to-waist option?

We do plan on launching a sheer-to-waist option in the future. However, our control top is not like traditional control tops. Our contoured waistband is comfortable and supportive, without being constricting. We have many customers who have given our contoured waistband a try and have loved it and not looked back! We'd love for you to give them a try as well. 

Can men wear your tights?

Absolutely! We have a large (and growing!) community of male customers who love our tights. If you have any other questions or want to know more about our plans for tights for men, please email us at hello@yourthreads.co. Alternatively, you can also sign up for our mailing list here, for updates specifically for the launch of tights for men. We're always happy to chat and connect with our male customers.

 

Shipping

Where do you ship to?

We currently ship to the U.S. and Canada. We hope to be shipping to more places in the future! If you would like to be updated on new locations we're shipping to, you can sign up for our list here

My package hasn’t arrived. What should I do?

Your shipping confirmation email should come with a tracking number. If you have further questions, please email us at hello@yourthreads.co and we will help you directly!

How do you package your tights? 

We currently receive our tights from our factory in standard packaging - wrapped around a piece of paper and protected in a plastic sleeve. This is currently the best way to preserve our tights’ quality while getting it from our factory in Italy to our headquarters in Toronto and then to you. We’re always looking for new and innovative ways to ship our tights - if you have any ideas, please let us know!

How do you ship your tights? Is the packaging discreet? 

We ship our packages in a beige poly mailer. The mailer has no logos or branding on it, and is made of 100% recycled material and is also reusable. 

How long will shipping take in Canada? 

All orders in Canada will be free over $29 USD / $39 CAD, with the exception of our plans, which ship free always. Otherwise, shipping will be a flat rate charge per order. Orders paid will be fulfilled within 3 business days, and orders will be delivered within 2-7 days following fulfillment.

How long will shipping take in the U.S.?

All orders in continental U.S. will be free over $29 USD / $39 CAD, with the exception of our plans, which ship free always. Otherwise, shipping will be a flat rate charge per order. Orders paid will be fulfilled within 3 business days, and orders will be delivered within 3-7 days following fulfillment.

 

Pricing

What currencies do you charge in?

We can take payment in U.S. Dollars (USD) or Canadian Dollars (CAD). You can toggle between the options on the top right hand corner of the page.

 

Plans

How do the plans work?

We will send you one or two or three pairs of tights each month. Shipping is free and there is no commitment. You can cancel or skip your monthly shipment anytime. We will send you an email two days before your order is processed to give you a heads up, which will allow you to check your tights drawer to decide if you need more this month or if you prefer to skip a month instead!

I don't want my shipment to come every month, but every two or three months instead. Can I do this? 

Yes! We can set this up for you. Once you build your plan, send us an email at hello@yourthreads.co and we will modify your plan so you receive a shipment at your chosen interval.

Can I change the color from month-to-month?

Yes! You can absolutely change the colors between orders. Please send us an email at hello@yourthreads.co and we'd be happy to assist you.

Can I change between sheer & opaque from month-to-month?

Yes! You can absolutely change between sheer and opaque. Please send us an email at hello@yourthreads.co and we'd be happy to assist you.

Can I increase or decrease the number of tights in my subscription?

Of course. Please send us an email at hello@yourthreads.co and we'll help you out. 

Can I skip a month or move the timing of my next shipment?

Yes! You can choose your plan schedule anytime. Log into your account on the top right corner of the website. Manage Subscription > Manage > Upcoming Orders.

 

Returns

I'd like to make a return or get a refund.

If you're not happy with your tights, please reach out and send us a note at hello@yourthreads.co. We're happy to accept returns and refunds on unworn and unopened tights within 30 days of fulfillment.