DRAFT Frequently Asked Questions (FAQs)
Our hosiery is made in our factory in Italy. Our factory is family-owned and operated and has been making high-end hosiery for over 50 years. We are also OEKO-TEX Standard 100 and OEKO-TEX STeP certified.
Absolutely! We have a large (and growing!) community of male customers who love our tights. All of our tights are unisex and we developed our TFM tights with men’s bodies and proportions particularly in mind. If you have any other questions or want to know more about our tights for men, please email us at firstname.lastname@example.org. We're always happy to chat and connect with our male customers.
Please refer to our size chart here and the sizing notes in the product you’re interested in. If you have any further questions, please send us an email at email@example.com. We would be happy to help you find the perfect size!
We are working to expand our sizing and are hoping to release additional sizes in the near future. If you'd like to be notified about when we launch new sizes, you can sign up here.
We currently ship to the U.S. and Canada. We hope to be shipping to more places in the future! If you would like to be updated on new locations we're shipping to, you can sign up for our list here.
Your shipping confirmation email should come with a tracking number. If you have further questions, please email us at firstname.lastname@example.org and we will help you directly!
We currently receive our tights from our factory in standard packaging - wrapped around a piece of paper and protected in a plastic sleeve. This is currently the best way to preserve our tights’ quality while getting it from our factory in Italy to our headquarters in Toronto and then to you. We’re always looking for new and innovative ways to ship our tights - if you have any ideas, please let us know!
We ship our packages in a beige poly mailer. The mailer has no logos or branding on it, and is made of 100% recycled material and is also reusable.
All orders in Canada will be free over $39 USD / $45 CAD, with the exception of our plans, which always ship free. Otherwise, shipping will be a flat rate charge per order. Orders are usually fulfilled within 3 business days, and orders will be delivered within 2-7 days following fulfillment.
All orders in continental U.S. will be free over $39 USD / $45 CAD, with the exception of our plans, which always ship free. Otherwise, shipping will be a flat rate charge per order. Orders are usually fulfilled within 3 business days, and orders will be delivered within 3-7 days following fulfillment.
We can take payment in U.S. Dollars (USD) or Canadian Dollars (CAD). You can toggle between the options on the top right hand corner of the page.
We will send you one or two or three pairs of tights each month. Shipping is free and there is no commitment, as you can cancel or skip your monthly shipment anytime. Two days before your order is processed, we will send you an email to give you a heads up. This gives you the chance to check your tights drawer to decide if you need more this month, or if you would prefer to skip a month instead.
Yes! We can set this up for you. Once you build your plan, send us an email at email@example.com and we will modify your plan so you receive a shipment at your chosen interval.
Yes! You can absolutely change the colors and styles between orders. Please send us an email at firstname.lastname@example.org and we'd be happy to assist you.
Of course. Please send us an email at email@example.com and we'll help you out.
Yes! You can choose your plan schedule anytime. Log into your account on the top right corner of the website. Manage Subscription > Manage > Upcoming Orders.
We accept returns and refunds on unopened tights within 30 days of fulfillment. Due to the intimate nature of the product, we cannot accept returns on anything unopened or with a broken seal. If you're not happy with your tights, please reach out and send us an email at firstname.lastname@example.org.
We’d love to hear from you! Please send us an email at email@example.com.
We’d love to discuss having Threads in your store. Please send us an email at firstname.lastname@example.org.